This is my second time using Paul Davis Restoration for my house and they are a pleasure to work with! Josh is always very kind and professional over the phone. When I explained that a leaky pipe dripped through my ceiling over my TV stand, and that I am laid up after surgery and unable to move it, Josh came over and had a team move my (very heavy) antique dresser-turned-tv stand and everything on it for me. As soon as the plumbers fixed my pipe, John and Chase came to remediate water damage. I'm very curious, so they answered all of my questions and explained everything each step of the way. John remembered me from moving my things the week prior, so he asked about my recovery, which was very kind. As for the remediation, John and Chase were very quick, tidy, and professional. They covered the room with plastic sheeting before cutting a hole in my ceiling. While cutting, John held the shop vac hose up against the saw to minimize dust. They both worked together to set up a very fancy dehumidifier, and taped down the drain hose on the floor so I wouldn't trip over it on my knee scooter. They cleaned up, down to picking up some mess on the carpet my daughter had left behind, and vacuumed afterwards. The whole time, Chase documented the work being completed so insurance would cover it-- a detail that I greatly appreciate. The following morning, Josh called and let me know that John would stop by to check on the ceiling in the morning. Paul Davis Restoration is an excellent company to work with. I feel very lucky that my homeowners insurance sends them out whenever I need help. Hopefully, I won't need restoration services again for a long while, but if I do, I know who I want working on my house. Mary A.
Great communication. Eric M.
This company was truly Heaven sent! From the moment we met John, we felt confident that we were in good hands. John was extremely knowledgeable, professional, and took the time to explain everything clearly, which gave us great confidence in both him and his teams ability to assist us. It was evident that John genuinely loves what he does and truly enjoys helping others when they are in need. His compassion, professionalism, and willingness to help made a difficult situation feel much more manageable. We are extremely grateful to have found such a wonderful team and look forward to having the company continue assisting us through the process of getting our home back to normal. We highly recommend John and his team to anyone in need of their services! Tenika R.
Josh was extremely helpful in making this as easy as possible. He communicated directly with our insurance company which made the process more seamless. The estimate seemed reasonable as well. Dan E.
I reached out to the company on the day of a leak in our house, and received a call back within minutes. The team came that very same day and did an amazing job walking us through our options. Will Thatcher and Noah Brown were incredibly helpful and accommodating through the entire process. They were polite and very communicative. I trusted them and felt comfortable after seeing their level of professionalism and expertise. The entire mitigation process was so much smoother than I expected and its because of these employees! I was incredibly impressed and cannot thank you all enough for everything! Carrie
